Accessibility Statement for staySky Hotels & Resorts

This website is owned, maintained and operated by Sky Resort Management, LLC. (“Sky Resort Management”) which manages the rental of certain privately-owned condominium units located at Lake Buena Vista Resort Village & Spa, staySky Suites I-Drive Orlando, Hawthorn Suites Lake Buena Vista, Enclave Hotel & Suites and Hawaiian Inn Beach Resort; is committed to ensuring digital accessibility for people with disabilities that use its website. We are continually improving the user experience for everyone and, when appropriate, applying current and relevant accessibility standards.

Measures to support accessibility

Sky Resort Management takes the following measures to ensure accessibility of website:

  • Third-party accessibility evaluation of the website on a periodic basis.
  • Review of all user comments relating to accessibility issue and taking action, where possible, to address reported barriers to access experienced by users of the website.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standards.

Feedback

We welcome your feedback on the accessibility of the website. Please let us know if you encounter accessibility barriers on the website:

  • Phone: 1-866-455-4062 | 407-992-0430
  • E-mail: accessibility@staySky.com
  • Visitor address: 7055 South Kirkman Road, Suite 118, Orlando, FL 32819
  • Postal address: 7055 South Kirkman Road, Suite 118, Orlando, FL 32819

Limitations and alternatives

Sky Resort Management strives to remove all barriers to access relating to the website. However, despite our best efforts to ensure accessibility of the website, there may be some limitations. Sky Resort Management has been unable to remove these limitations because of technical issues created by the content provided by third parties. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue or limitation not listed below

Known limitations for the website:

  1. Contact Form: The contact form has accessibility issues related to the labelling of the fields. No error notifications are available for screen reader users. Since the form is provided by a third-party, the company does not have control of the codebase. Please contact us using email or the contact support number if you face issues with the contact form.
  2. Group Booking Form: The group booking form has accessibility issues related to the labelling of the fields. No error notifications are available for screen reader users. Since the form is provided by a third-party, the company does not have control of the codebase. Please contact us using email or the contact support number if you face issues with the group booking form .

My family and I have just returned from an 11 night holiday at one of the staySky properties. The resort is fantastic and the location could not be better.

Lynn, UK